I appreciate under the circumstances times are rather difficult at the moment. plus it was rather late when I tried to renew my new policy for my fiat panda. But I dont remember signing up for any extras & to just deduct £100.00 from my bank account with out even asking me is I feel rather under hand. After what I had thought was the final figure of £185.73 as requested by the web site was in my eye sealing. Plus that & there was no one to answer the phone only chat online was very disappointing. & then take 7-10 to refund the my money that is taking the mic. But saying that Dana the lady I spoke to in live chat was very good at explaining things. So full credit to her.