Unfortunately a previous insurance company falsely had a claim noted which onecall came across, my experience trying to sort it was horrible, live chat, wrong Dept, back if que, cut off, start again at back of que, it took me a month to sort it, albeit not all onecall fault, other company too, it's just a good job I'm not a pensioner, who would just of given up. A lot of stress and messing around through no fault of my own. All it would of taken would be talking to someone personally. Thankfully it was eventually sorted by Tom Finch, who was indeed a great help and releif.