The person dealing with the problem was able to resolve it, however the length of time it took by using Live Chat was totally unacceptable. It took over ten minutes with long delays whereas with a phone call of 3-4 minutes would have sufficed.
Why any company feels that Live Chat is good beats me - an employer does not get value for money for staff wages due to how long any query takes.
5 years ago
One Call Insurance has a
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