Nothing went wrong with the call advisor, she was a credit and was very helpful. However, when I receive a letter that clearly states and I quote "We will automatically renew your policy on: 25th June 2020" but YOU take the money on 22nd June it tends to 'hack' your customers off. So no matter how many company reviews you want YOUR company needs more clarity. This is from a customer that has 5 motorcycle policies and if you want my business again YOU had better 'UP YOUR GAME'.
5 years ago
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