Wasn't easy to get an answer to the simple question I started my Live Chat with. Had to upload twice a document on the Customer Portal, despite both times receiving the 'Uploaded Successfully' message? Also have found switching to One Call not easy, with the added request for this NCB proof document from my previous Insurer coming a month after making my purchase and switch decision, despite the Insurance company behind the broker being the same for last year as it is this year? Have switched before a number of times, including to One Call, and not been asked for this before in the 23years I have had this insurance requirement.