Cannot contact by telephone for policy matters :-( Chat service is only available sometimes - unavailable others - despite stating it is ALWAYS available between certain hours. When I did get through the wait of 20 minutes to reach an adviser meant I could not go through the loooooong story required before having to do other things - and NONE of this would have necessary had the POOR website allowed me to correct a minor error on my part of the date on which to start the policy - 1 day earlier. Later I decided to repeat the WHOLE process to get another quote - only to find starting the policy 1 day earlier INCREASED the premium by £21 ??!!