This company is NOT the easiest to deal with, unless you are wishing to buy or renew insurance it is virtually impossible to speak to a human, live chat is a poor substitute. When you are trying to arrange your insurance and only want INSURANCE, you cannot purchase it WITHOUT going through webpage upon webpage offering extra cover for numerous add-ons specifically designed to hard sell the products. Next I got letters from them demanding proof of no-claims discount and advising me that the my policy could be cancelled or extra charges incurred. This sounds fair enough but my previous insurer WAS One Call, my previous policy expired 22nd of March and I decided not to renew until the lockdown was lifted. I am beginning to wonder if they have been reading the Ryanair book of customer service.