I appreciate we are in a pandemic however I don’t believe you do not provide an adequate point of contact via telephone. To try to amend my Policy via a portal that said I was unable to process my request this way and need to make contact by echat To then be held in a queue for 30 minutes I feel was appalling.
The lady who I spoke to was very helpful once I eventually made a contact.
As I was only amending my policy this was a difficult process and feel for anyone who has to make contact to report an accident.
5 years ago
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