I used the chat system because I was unable to change a personalised reg through the portal, however I had to wait 20 minutes before getting to talk to someone as I was in a queue of 52 people, then when the help arrived the response was so slow I had to wait constantly between messages, in all a 2 minute change took 40 minutes. I explained I was at work and needed him to be quick but it still took forever. The problem was solved but it was ridiculous with the amount of time it took
5 years ago
One Call Insurance has a
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