While using the live chat service it reminded of speaking to a brick wall. If your advisor had been less helpful I may have eventually sorted a quite generic query out in time for a cure for corona to have been found. Having been left without a choice to stay until the end of my term with you due to the insanity of your charges, it appeared my only option was to take out another policy for another year. You may also want to look at retraining some of your advisors. I understand the customer portal is supposed to make it easier but with limited options it didn’t give the answers I needed. If your advisors don’t want to advise maybe a change in career is needed?