Started Live Chat at 18.10 this evening, was 59 in the q but was thrown out when down in the thirties, rejoined this time 52 in the q, eventually got chatting to the point where I was to pay the difference for the amendment to policy only to have Live Chat dropped again, rejoined once more, 36 in q this time, entered all my details for the third time and eventually completed the task about two hours after starting - not impressed!
5 years ago
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