I have an on going query since Wednesday 15th July, I had recently purchased a private plate which has already been transferred over by DVLA, I was on the portal trying to change the number plate with the same car and was referred to live chat, I have been asking for a simple request for this private plate to be added on to my insurance, however it had to be referred to an underwriter. I was informed that I will be contacted by email the same day but have had no response. I have tried live chat again yesterday and the same was told. Now that’s 3 days now and I have had no response, I need this to be updated ASAP as I am unable to legally drive my car. I need to someone to take ownership and resolve this issue.