Live chat kept crashing then putting me back 20th in the queue each time! Finally got through to someone as I wanted to query the price for amending my address...but the price on the portal was right!! I find it absolutely disgusting that I had to pay £46!!to amend my address!?? I get that most firms charge and admin fee for pushing a few buttons but this is daylight robbery and thought that as I've stayed a customer with u that you could reduce the fee but I had no choice but to pay it....well I shall be shopping around in a few months when my renewal is due that's for sure!