Whilst EP7 resolved my query today, it shouldn't have been necessary for me to contact you at all. I will be changing my car on 5 August and completed your on-line form, including paying the extra cost of insurance and admin fee. However, checking on the Portal that all was in order, I found that my new vehicle registration was the only one showing, which led me to question whether my current vehicle was still insured; hence my need to contact you. No phone contact was available, and the questions I was obliged to answer to access an on-line chat were irrelevant to my query. All in all a very unsatisfactory customer service.