I have been trying to change the address to my motorcycle policy online for the last hour. The portal and live chat refuses to accept my new address despite the details being correct. It is apparently impossible to either email or speak to anyone at all. If and when I can manage to make this change I will apparently be charged £39.00 to do so - my total policy only costs £83.16. This charge is 47% of the poilcy cost. Needless to say I am less than impressed and shall not be renewing my policy My review prompted a call within the hour and my policy details have now been changed. I have no complaint about the person who contacted me and she was polite and efficient. The amendment charge of £39 was waived in this instance. I remain concerned that it took a bad review to elicit a response, and still consider that the principle of charging for minor amendments to a policy is hard to justify.