I used Live Chat to cancel my renewal. After waiting an acceptable time to "speak" to someone I stated a very simple request to cancel my renewal. There followed a series of questions which were totally irrelevant as I had already arranged cover elsewhere. Repeated requests to just cancel my renewal were ignored and eventually I was offered a lower renewal quote. By that time I would have turned it down even if they had offered it for nothing. Bad experience and totally avoidable. I was later phoned with an apology which I appreciated. Perhaps the situation would have played out differently with a phone call rather than a Web Chat but I still struggle to understand why a simple request can become a sales pitch.