The person I spoke to on the chat line ( Laura B) was very helpful and no criticism whatever of the way she dealt with my query. However, I am very unhappy with the big amount of money I have to pay just for a change of address. Other utilities or firms where a change of address is notified ( such as DVLA)do not charge for such a service. Regrettably because of this big extra expense I will not be considering returning to One Call when my policy comes up for renewal or recommending them to other people.
5 years ago
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