I called to amend my policy cover with a new vehicle via live chat. This took ages to connect. I tried using portal but new vehicles do not show on search engine until registered with DVLA. I was swapping from a BMW 2 litre saloon to a BMW 2 litre x2 model so did not anticipate a hike in the cost involed in simply swapping cover. Sooo many questions and finally a hike of £60 including so called admin fee of £39 and I don't even get to speak to a live person. It cost too much to leave the policy so have no option to pay the amount and look elsewhere next year. They eventually reduced to £40 but poor customer service and a very long wait - Wont, be using this company again