I cannot view my documents on line via your website, this is bad! States latest version of Adobe D required. What if there are issues with this ?Because i cannot view docs, i cannot ascertain what the telephone number is IF i breakdown...this is equally bad! I requested haRd copies of docs , I got insurance, but not breakdown docs!!! had to make separate request via on line 'chat' for hard copy brekdown docs ...why?! Various on 'line chat calls' associated with this to various on line staff(not getting at these) , but all things considered , my experience has been very poor. Management need to up their game with this companies operating procedures. The staff are fine. I invite response via my e mail, davelamy@blue yonder.co.uk.