Initial impressions of company very good. Very prompt and have also used before without problems. Have recommended to other people. However just set up new policy and not entirely happy with advisors responses. I made a mistake when entering info via confused.com. Putting an sp30 instead of sp50. This resulted in an unfriendly misrepresented information letter being sent to me. When I spoke to adviser on webchat to get premiim adjusted (still within my 14 day cooling off period) I was advised that I would have to still pay £39 admin fee to get this adjusted and could not he waived. Seems unfair and no appologies made for this. That how it is and tough. Next customer please kind of response. Not impressed, and didnt end call courteously in my opinion.