Took so long. Could not log onto portal. When I could the chat line was not connecting. Looked for phone number on website. Unable to find. Googled the number and called. Automated, saying one call was closed. Tried again later. Tired next day.Went back onto portal. Unable to use link to change my policy. Used chat line.Told it was cheaper to use portal. I had already messages to say I could not use the portal. Offered a new password. By this time I just wanted to get the Insaurance completed. Informed phone line closed because of coved - no message saying this. Not very happy that I had to pay extra because of website system failure. It still took 30 minutes on the chat line to complete. So frustrating