With regard to my recent communication with Josh (JD7). I must say that the matter of a £39 administrations fee for my No Claims misjudgment (7 yrs not 6) is very harsh and way over the top. I understand that an administrational fee is relevant . . . but a £39 'penalty' is excessive to say the least. I received an email from you stating . . . Welcome to the Family' ! Needless to say the feeling is not mutual at this moment. I have two cars now insured by your company and am satisfied both policies that have been agreed. However the Administration charge I think is unfair in my case. Josh by the way was ok. Pete