I bought motorcycle insurance on line yesterday and today tried numerous times to access my account without success! I have at present over eleven emails from One Call asking me to access my account, but each time I tried I could not as it showed an error. I eventually contacted your virtual assistant to try and get my documents, but again with no success! I again tried this afternoon and thank goodness this time got agent AE4 who quickly emailed my certificate etc. Thank him as by now I had given up!! I couldn't even phone!! I am now in receipt of my documents, but am disappointed with the amount of time and hassle I had to endure. Thank goodness for agent AE4.