While trying to save £15 for a change of vehicle, I spent a lot of time trying to make the changes myself on the customer portal. Eventually I managed to do this, only to find that there was a £24 Admin charge and an increase in premium for an older less valuable car. Most companies do not charge for a change of vehicle and to rub salt in the wounds, I did it myself!! Yes I know that databases have to be updated but come on, this is a few mouse clicks!! Will definitely think hard before I renew with One Call !!
4 years ago
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