I have been with One Call for two years, this year I rang and cancelled policy renewal, two weeks prior start date. However, on renewal date I received online documents from them stating they had renewed my insurance with them. On viewing this I attempted to contact them on the 16 October (date of renewal), to find the ‘live chat’ function had closed; therefore, I contacted them the following morning 17 October. During this exchange they insinuated I was fabricating initial call and wanting to charge £62 cancellation fee ... This is, unless I renewed with them and they would pay any fees incurred by my new insurance company. I found this particular customer service experience very uncomfortable and unprofessional. I would defiantly not recommend them to anyone or use them again in future, which is unfortunate because until today the only reason I left was because of renewal price, now it is due to company reputation.