I had great difficulty manoeuvring around the website and found it frustrating that after numerous attempts of resetting and trying to log into your Portal it still didn’t recognise my details. I also tried to contact Customer Services but their was no direct link other than the Portal which you had to log onto but it wouldn’t let me. After numerous attempts I had to proceed through your secure site without a password. Overall disappointed in trying to work through your site with no direct link to a Customer Service Representative Eventually I managed to complete the changing of my vehicle and received notification within 5 minutes at a cost of £65 with no extra charge on the vehicle insurance just administration. Regards Levin