Being a new customer to your company, lets say we haven't got off on the right foot. If i had been aware of the way in which you communicate with customers i definitely would not have taken my policy out. The chat system you employ may suit a 20 year old who texts all the time but i prefer to actually talk and discuss issues with people, even if they are across the world and i have difficulty understanding them as no doubt they do me. It took three attempts to get my issues across and that process covered several hours, time even though semi retired i can ill afford to waste. That included two calls cut off for no apparent reason part way through explaining why i was contacting you. Forsing me to go through the whole process again and again. As i said this may suit a younger generation but for me no, never again. I hate to think what it will be like if I'm forced to claim. Finally the girl who actually finally resolved the problem was i concede very efficient and helpful. I have left positive feedback for her.