I recently booked a transfer with this company, and my experience was extremely disappointing. Despite the booking system not distinguishing between adult and child passengers, the driver refused to take us because of the lack of a child seat, even though this requirement was never mentioned during the booking process. When I asked the company to provide the legal reference for their claim that child seats are mandatory in non-private vehicles in Albania, they failed to do so and instead changed their explanation to citing their “terms and conditions.” This inconsistency shows a lack of professionalism and very poor customer service. Rather than addressing the issue transparently, the company avoided giving a clear answer and refused a refund. As someone who travels frequently and was trying their services for the first time, I find it short-sighted that they would risk losing a loyal customer over €60. I will not be using their services again, and I strongly encourage others to think twice before booking to avoid the same stress and inconvenience I faced.