The wooden blinds I ordered did not match the sample. I was told the sample was within a tolerance limit - but no information on those tolerances was provided. I was then told that the information under 'fabric' covered the wooden blinds difference in colours. They would not refund me, although offered 25% off if I ordered more. However, I had zero confidence that the blinds I wanted would match anything I expected it to, so have not taken them up on this. I had other blinds from them, roller and roman, which were fine, but I will definitely not order anything from them again. Very unhappy with level of customer service and the refusal to accept that what I ordered did not match the sample. Also nothing like their website picture, but not much you can do about that one. Sorry, I will not be back, and would not recommend them.