Awful !!!!! I have been waiting well over a month for my blinds to be delivered, the first delivery they sent to the wrong address and then told me they would resend urgently, what aloud of rubbish. I cancelled the order over the phone as it was taking way too long, as they said they could rush the ordered they continued to do so. They come 2 weeks after the date they said they would and the quality was poor to say the least !!! Called to complain as they were so late and I no longer wanted them as now bought other blinds because they took so long and also I found a much better product on a competitor site (so google other companies) and they said they offer a zero refund policy !!! The manager I then spoke to Saj offered a silly discount and when I asked for the complaint procedure he really did not want to give it me and then read out the process so quick I just about got the first word. Terrible terrible !!! Now emailing a complain to Laura Hickling who is apparently the complaints manager, I do not expect they will help either though