Order #: DORD444128 Laurel was my contact and has done a great job in the past when I've ordered. Great communication and for the most part everything has been timely. This time I re-ordered the product and it came in as a high gloss vs the other time it wasn't so glossy. I do work for a company that has their product displays stocked regularly and the client noticed the difference immediately. I emailed Laurel about the issue and this was her response, "They were coated last time as well, there a slightly glossier coating this time, but I don't put both retains next to each other and cant tell the difference." I have a difference of opinion in this slightly glossier coating. Its very noticeable especially for my client to bring it up. I then asked if I needed to send a picture of the difference with the product on the shelf and have still never heard back from her and that was almost a week ago now. I appreciate the quality work you do but I am not satisfied nor was the client satisfied with the outcome and inconsistent finish on the product we received vs what we normally receive. I am sure you can appreciate someone stocking a product on a grocery shelf and wanting it to be consistent. I understand you guys are the producers and don't have to deal directly with my client, but if my client doesn't like something I have to be the one to troubleshoot and solve it. I like working with problem solvers and I believe this job is just being swept under the rug since I am not hearing back from anyone. If you care about feedback, someone should reach out to me with a solution. Matt Brooks B4 Signs & Advertising