My experience is a bit odd. I ordered in 2014 and had an issue with one of the salespeople. I basically felt I was not getting the help I was hoping for, the guidance and suggestions to help me find the best solution and ways to get the best pricing. In short, I was not explained about custom sizing vs stock sizes at first and was about to spend $250 x2-3 labels until I stumbled on that information. I was frustrated and requested for someone else to help. And they did. But it was always an odd experience from there. and my former business partner had a heated conversation with someone there and it was never great from there on. And I apologized for that profusely. And then I had to place a new order, and again, it was just n odd feeling. As if my business was not wanted. Sure, I did get the help, but it was in an odd, condescending manner. Jane, my rep would help, but it was not a pleasant experience. I even had to remind her that I am trying to give business but felt as if they are doing me favors. I was always pleasant and patient, but it was clear that Jane and others were not excited to work with me. Which again, I find incredibly odd as I truly was respectful, patience and never demanded anything. I even went as far as stating that I am simply trying to maximize my costs by ordering multiple labels in the same size and that we are a small company trying to make it work out the best. The labels themselves are great. The service, not so much. The design person, Sean, was really helpful, patience and nice. Overall, I would probably shop around for my next order as I felt not wanted when speaking with Jane. I hope this gets to the owner of the company, as I myself a business owner would like to be aware of such complains and concerns. Thank you. Mike