Joe Pest Control employee came to my home following my suspicion I had rats in my loft and also vermin (birds). I came home from work one morning to find a bird flying around in my home. I have a fear of birds and the dilemma I was left in. Contacted Housing Office and Joe's was sent. Joe explored loft and detected rat droppings and also found 2 holes where bird could have entered. He dealt with it all and put my mind at rest. Joe was respectful of my working rota accommodating me when he had to return on follow up appointments. Being a woman in desperate need of a Pest Control expert Joe was an enormous relief. I found him to be efficient, trustworthy in my home, professional and conscientious. I will be forever grateful to him