Mathew Fisher is a GOD-SEND , he has gone above and beyond in all aspects to help us resolve out squirrel issue. First had an issue with squirrels in my roof in February, after going privately numerous times and to no avail we had to have an entire new roof done. 2 weeks later the squirrels found their way back in so we decided to go through insurance. After weeks of sleepless nights, Mathew was sent via Contego, not only is he polite and a joy to speak to he is very knowledgeable in his work. Matthew has managed to catch two squirrels and give us the best advice and aid into helping proof the house. Need I say the squirrel had made new entry points each time. It was a long trial but the customer service and satisfaction is 100%, absolutely exceptional, Mathews approach in his guidance and his advice has always been effective. Always taking plenty of photographs showing what he has done and keeping us well informed on the next steps into dealing with the issue. We have potentially one last squirrel left to catch and now that all entry points have been sealed due to Mathews expertise and commitment I really hope this is the last of it. Always been full of banter and a joy, even though it was so stressful and he seen how tired I was due to sleepless nights (due to heavy squirrel activity) he always was so reassuring as to never giving up and going the extra mile to help resolve our issue. So very thankful to him, we wouldn’t have been able to resolve this nightmare without him. He deserves all the recognition and praise, more than happy to provide further feedback as a reference in order for Matthew get promoted further in his line of work because he DESERVES it! Forever GRATEFUL and indebted to him!