We ordered a ladder with sides to hold onto for my motherinlaw, it took 3 weeks to arrive and when it came it was so heavy I couldn't lift it let alone my mother-in-law. Rang them immediatley to say I wanted to return it, they ordered a courier for a week later, but they never came...we then rang and they said the courier would call a weelk later..stayed in all day again. they didn't arrive. Just rang again, they have it that the courier called yesterday no answer...I was ironing at the front window so I know they didn't come...then they had the cheek to say they would give us 1 last chance...I will soon be charging them for wasting my time..would never order from them again!