BEWARE!!! I ordered a telescopic ladder from this company and it failed to arrive. When I dialled customer services a recorded voice said I would have to wait six minutes (at seven pence a minute plus the connection charge!). After THIRTY minutes I terminated the call with it still unanswered. It cost me more than five pounds for absolutely nothing. I eventually got my order restarted after sending an e-mail. There was no apology for the deliberate misleading statement about waiting times, nor any offer of compensation for my costs. I wrote a review on the company's web site telling of this and they didn't have the courage to print it. This company's questionable integrity has lost them a customer.