I have received a different item to the one ordered online but when I explained that to customer service, she said I would have to pay £3 to return the item Even when I didn't actually order the item they sent. It was some fleece draught excluders but was sent different ones that were not as good as the original ones ordered, pretty awful and cheap flimsy looking draught excluders, not happy at all with them and don't see why I should have to pay to return something I didn't order. Cust service said that they have a right to send different items of same quality and price (well that's not what I received) so I'm going to write to the company now as I'm not keeping them and want them collected free of charge and if that doesn't happen then I'll return them and shop elsewhere in future!!!