I ordered several items (all presents) from Coopers on 15/12/22 with the guarantee that all orders made before 21/12/22 would be guaranteed to arrive before Christmas. This guarantee was worthless, the items did not arrive until long after Christmas and only after I had eventually managed to get through (I had rung the company numerous times trying to get through) and a very rude person said the fault lay with me as I should have chased this matter up with the Courier. The order eventually came in 2 separate deliveries, after more phone calls from me. a belated apology, no gesture of good will. all the years I have shopped there I have not had a problem, but no recommendations from me again and no more purchases. Very disappointing, just would not trust them again