I purchased a step with handrail after a bad fall, to help me get in and out of the bath safely as I am disabled. One week after they took the payment by credit card, I phoned asking when I will receive the item as I was desperate for it to arrive. I was told they could not give me any details of when I will receive the item, so I cancelled. I placed an order for the same product with another company and got the item the next day. Just as they failed to deliver the item in a reasonable time, they failed to give me my refund back with in a reasonable time. Very poor customer service, my advise don't buy from this company.