Firstly they would not accept my password and even though I requested a new one it never arrived, then they told me to check in as a new customer but their website then said I was already an existing customer. Finally they admitted they had made a mistake and that I was an existing customer, then went back in and password was accepted, goods ordered and paid for, and payment accepted. Five days later I received an email saying I had left goods in my basket only to find when I went into the website it showed the basket as empty. I emailed them to find out what was going on as I should have received goods by this time but had not, only for them to completely ignore me even though I sent three emails reminding them that I was still awaiting delivery of the goods and needed to know what was happening or indeed if I was going to get them at all. Cannot believe a company can afford to treat customers in this way, if I ever get this sorted I certainly will never order from them again. Internet ordering is usually so easy never had this hassle with anyone else.