I waited 2 weeks to receive "in stock" items. I rang and was told the parcel was with the carriers. After a wait of a further week I have been told the carrier has lost the parcel. I was offered the option of re-ordering or a refund. As a speedy delivery service is not available I chose the latter and ordered from another supplier. The Customer Service advisers I spoke with seemed totally indifferent to my complaint (possibly because they are used to dealing with similar situations). However, I did receive my refund immediately hence one star, otherwise I would have found it difficult to award any.