I purchased a Victor cordless mower from Coopers on line, received it in short order and was very satisfied. Then the spot weld on the lower blade failed and needed fixing. Coopers insisted that it be returned and it would be replaced, all I wanted was to take a quick trip down to the local garage where it could have been fixed in a couple of minutes. They insisted on having it back and arranged for collection. They used a bunch of moronic incompetents none of whom speak a word of English called YODEL-watch out for this bunch!! I stayed in all day last Friday until about 4:45pm, when I had to go out for milk and toilet rolls to the local shops. I was out for 10 mins tops, and guess what-yes note in the door and sms on my 'phone saying they couldn't collect. I had arranged with Coopers that in the event of no reply, they could open a gate and retrieve the mower from the back garden under a tarpaulin-still there of course. I called Coopers and relayed the events, to yet another person there, making 3 people in total involved there. They said nothing could be done and they would call again and would I stay in all day Monday? I once again asked if they can send an SMS to say they failed to collect, why not call or SMS me 15 mins or so before they call? Oh no, they won't do that was the reply. Why not I asked. Because they are another company and they have no control. Yes you do says I, you pay them. No answer. I reluctantly agreed and now, at 7:25pm Monday after staying in all day, they finally turned up. Great service, I'm still awaiting a refund. Tony. vidtek99@gmail.com