"I have avoided sending this review as I was optimistic that Coopers would "come good". I was wrong.
I eventually received my order for two garden implements. The one assembled Ok and the other was difficult, since there seemed to be an item supplied wrongly. Luckily I owned an older identical item and was able to assemble it using it as a template. I found that the steering yoke was incorrectly supplied and I contacted Coopers on the 11 th Oct, sending photos of the faulty part and a photo of the part on my existing trolley. I received no reply, just an automated acknowledgement. I resent the email on the 19th - nothing. It is now the 25th Oct and I spoke to an assistant on the phone today, at my expense, who said " Oh since your email came from abroad, it probably went into our junk mail !" What an answer.. especially when I had received an automatic acknowledgement both times ! She states that she is sending out another set of instructions to me so I can identify the part. It would appear that nobody at Coopers can identify it from my photos ( which they claim to not have received)
I ordered the item over a month ago and it is still unuseable.
I want to support small companies - but it's difficult when they are as inept as this one"