Even 1 star is too much. I believe that this company relies on making it as difficult as possible for people to return unsuitable items as possible, so that people are stuck with the poor quality things which they don't want. It should have suspected it after my card was not accepted for purchasing online. Prior to that, the offer for signing up with Cooper was not accepted, even though the email stated that it was valid until midnight. I placed an order the following day, over the phone and, mysteriously, the same card was accepted. I said that the offer code didn't work online, the person on the phone said that it may be because the code was valid until midday. I read the email saying 'until midnight' to her. She said it is not acceptable over the phone. These are, in my view, first two cons, which should have signaled to me enough not to proceed with the order, but I placed my order. As soon as my husband and I opened the box and saw the item, we put it back into the box as the quality was appalling. I phoned COS and they said someone will collect the item on Thursday, 3rd day after the item was delivered. It seemed very nice & easy. However, no one came to collect it on the said day and my husband stayed at home, waiting, the whole day. I phoned COS the following day. This time the person who answered my call tried a bullying tactic when I expressed my dissatisfaction with the return procedure. She said that would collect the unwanted item as a good will gesture and that the returning item is customer's responsibility if the reason for return is 'unsuitable' item. She told me someone would come to collect it the following Tuesday (now seven days from receiving the item). Tuesday has just gone and no one appeared today. My husband wasted another whole day staying at home and waiting for collection. I am fuming with anger because the item is taking valuable space in a small living room, ready to be collected, for a week. This is a rough company. In my view, they rely on people getting stuck with unwanted items after loosing energy and will to deal with returns.