I've brought things,from this company, a few times and had no trouble at all. On those occasions I would've given 4-5 stars. However, my last order has not turned up. The money has gone out of my account. My order was sent in 1st November, it was out for delivery on the 5th, yet has not turned up. (Well, not to me, anyway!). I've sent numerous emails, yet I've not RECIEVED one reply!! I tried phoning, and like other customers have put, it's 7p per minute! When you're told your 11th in the queue and you're still 11th after 5minutes, you're not going to keep waiting!! What's the point of having a customer service, when no one seems to work in it! Yet I'm still getting blasted catalogue's from them! Yet they haven't replied to one of my emails. I WILL NEVER USE THIS COMPANY AGAIN, and I wouldn't advise anyone else too!