"Tried 3 times to order a 4 tier shoe rack online.
Applied a my code 9AD24 for free delivery, it showed it taken off. When I went to checkout I was told my basket was empty.
Tried ordering over the phone twice, was kept hanging on waiting for a free agent. Not good as it was costing me money.
Very poor service online and over the phone, have given up and are ordering elsewhere.
Website poor, not easy for older folk, needs simplifying."