If you are as strong as the weakest link then I have rated Coopers as POOR. If your product is of low quality and not fit for purpose then I have rated Coopers as poor. I ordered a 2 drawer shoe tidy for my cloakroom. It was delivered to another house some distance away and down some steep steps EVEN though I was at home all day. As the holes for the assembly screws were in the wrong place I decided to send it back. I was told by Coopers that the item would be collected on Monday this week 24 Nov. I waited in all day. I sent and email to Coopers without a response. I waited in all the next day. IO sent another email again no response. I have had no word from YODEL the couriers OR Coopers. What do they expect? If we had a choice of which courier WE are going to pay then YODEL would not be my choice. I am still waiting for them