I have used Coopers many times in the past and have received good service, but lately this seems to have changed considerably. I ordered two items on two separate dates neither of which arrived. I contacted them via their messenger service, twice, as my orders were still showing " being processed". originally they said that they would get back to me, but they did not. After a second message to them, they did reply saying that the first item, which wasn't cheap, had been delivered. I told them that it had most certainly not been delivered and asked for my money back for both items. As I did not hear from them again, I raised two complaints with Paypal as I had paid through them. Paypal were very good and I now have my money back for both items. Sadly, I shall not be ordering from Coopers anymore!