Terrible customer service, staff do not seem to know what they are doing, ordered a wheeled garden sprayer, it was damaged on delivery so arranged for courier to pick it up, he picked up damaged item but knew nothing about a replacement. I called them only to be told item now out of stock. I requested a refund which they failed to do. Received a booklet through the post saying item was now in stock (this was 2 days later) I reordered item and ended up paying for two. I also ordered a set of garden tiles, buy two get one free, I am still waiting for the third. Would not buy anything again from this so called "family firm" they have no regard for their customers. I also object to there high priced phone tariff.