This review relates mainly to customer service, as I am still awaiting the goods I ordered three weeks ago, so cannot comment on these. When I ordered some garden tiles and a solar hanging basket, I expected a confirmation email. I never received it, or indeed any communication from Coopers so I checked my bank statement and saw that the money was in the 'pending' column. I decided to wait a bit longer, given the current situation. The money left my account ten days ago but when the items had still not arrived yesterday, I telephoned to enquire about progress, only to be told that I had returned it a few days ago. I assured the rather unhelpful customer services clerk that I had done no such thing. Then, she said that it had been sent to the wrong address and that I must have made a mistake. I assured her that, after 20 years, at this address, I know where I live. She said that the money would be refunded. When I told her that I would prefer to have the goods she said that the process had started and couldn't be stopped, so I would have to re-order. At this point, the phone went dead. I telephoned again and spoke to a different operator, who was just as disinterested and unhelpful as the previous person. She insisted that the error was my fault because Whoever took the order on the phone, would have double checked the details. I explained AGAIN, that I had ordered online and had received no contact (in any shape or form from Coopers) she told me that the only thing she could do would be to resend the order. There was no mention of a refund, or of a process which could not be stopped. However, it will take 10 working days to arrive, meaning that, from order to delivery (assuming that it does arrive as promised) will have taken 5/6 weeks!! DREADFUL CUSTOMER SERVICE and NO APOLOGY, not even a half-hearted one. Neither of the ladies I spoke to would have lasted five minutes on one of my teams, where sloppy attitudes like this could have cost lives